Quality Focused Approach to Project Management - 2 days
Every organization can benefit from a quality and customer centered approach to project management. Today's project manager is faced with managing the customer relationship and expectations in addition to the project processes and resources. Central to customer satisfaction is the timely delivery of products and services of superior quality. With time and resources becoming increasingly scarce, the successful project team must "get it done right the first time".
This course covers specific tools for quality management in the project environment, and presents effective methods for their integration with traditional project control techniques. Dynamics of the organization are considered, with a leadership approach to the management of project quality central to the discussion.
What You Will Achieve
Understanding of project quality concepts as they relate to the customer.
Understanding of the effects of different organization structures and how they may affect the management of project quality.
Familiarity with common quality tools and techniques and how they can be applied to improve project quality.
Ability to develop and implement an effective Project Quality Plan and apply it throughout the project management process.
The knowledge and understanding of how quality project management affects the resources working on your project.
A detailed understanding of the contracting and procurement process.
Roles and responsibilities of the key players in the contracting process.
Types of contracts and various acquisition methods.
An understanding of the phases of the contract and/or acquisition
An overview of the contract and its administration.
Knowledge of contracts as it applies to the project
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